Custom Protective Acrylic Control Panel and Switch Covers - Datacover
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Custom Protective Acrylic Control Panel and Switch Covers - Datacover
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Terms and Conditions of Datacover Sales

Return and Warranty Policy
If you are having problems with a Datacover product, we will try to assist you to resolve the problems. Please contact us to initiate a Support Request. Due to the custom nature of our products, we cannot accept returns for reasons other than manufacturing defects.
The extent of our Warranty on all Datacover products is based on our statement of "Warranty, Disclaimer of Warranties and Limitations of Remedy". Verbal warranties are nonbinding, and therefore, any agreement must be in writing. The customer is responsible for immediately verifying the correctness of emailed copies of warranties/returns/orders placed over the phone. When placing an order over the phone, the customer is emailed the order summary and is responsible for ensuring the correct product was ordered immediately. The accuracy of a phone order is the responsibility of the customer.
While Datacover has great confidence in all of its products, we acknowledge that there is a small statistical percentage of products that may fail. Due to our faith in our product, Datacover reserves the right to warranty-replace damaged covers of this variety instead of issuing a refund or credit. This is intended to prove to the customer that our product both works and is superior to our competitors. The replacement is at no cost to the customer and this policy only applies to the first instance of failure for that product from the order. If the replacement does not work, a refund or credit, depending on the original circumstances and warranty policy, will be placed.

Order Cancellation Policy
Datacover products are produced on demand to the customers specifications. After your order is placed it will be enterend into our production queue. Depending on our current order volume, the order may go into production immediately. For custom products, once the order has moved into production it cannot be canceled. If you believe you have ordered in error, please contact us as soon as possible so that we can try to catch your order before it moves to production.

Shipping Policy
The Datacover shipping policy is Freight on Board Shipping. This means that Datacover assumes no responsibility for the order as soon as it has left our facility. Furthermore, the order will be charged and the revenue will be recognized at the time of shipping. The liability for the product then becomes the responsibility of the carrier or customer. Customers are responsible for contacting Datacover to file a claim for lost or damaged goods. (Some packages may take up to two weeks to deliver.) For this type of replacement the customer must have requested insured shipping and additional costs may apply.
We ship most orders that are in stock, and placed before 9:30am EST, in 1 to 2 business days. Expedited Processing does not change the Shipping Service selected during checkout. Orders will be shipped with the service selected during checkout.
Packages shipped via 3-5 Day Service or 1-2 Day Service are insured for up to $100. This protection helps replace the product in the event of damage during shipment, or if the product is lost by the carrier. Because DATACOVER has no liability for the product during shipping, this is a safeguard for customers. For insured packages, if carrier does not admit responsibility, or the packages was delivered and becomes lost, stolen, or damaged after delivery, the customer will not be refunded any money and no replacement will be sent. Customers must contact DATACOVER to file a claim with the carrier for lost or damaged packages.
In regard to Free Shipping: Due to the value that Free Shipping adds to your order, Free Shipping cannot be combined with promotion codes or other discount offers.
In regard to Paid Shipping: Charges for shipping are nonrefundable. The only exception to this policy is if we have confirmed the error is on our part. In the event that a partial order is returned due to our error, the replacement will be shipped for free or partial shipping will be refunded at our discretion. This requires contact and approval with our Customer Service Department.
Domestic Shipping Options: Typically, orders under 2 pounds are shipped through the US Postal Service for 6-10 Day shipping or FedEx Ground for 3-5 Day Delivery options. 1-2 Day Delivery options will be shipped either via a service that guarantees 1-2 Day delivery (FedEx 2nd Day Air or FedEx Next Day Air) or via a service that has a standard delivery to the customers zone in 1-2 Days. Shipping Charges for 1-2 Day service that are shipped via a service that does not have a 1-2 Day commitment, and fail to deliver in the 1-2 Business Day time frame, will be refunded.

Warranty, Disclaimer of Warranties and Limitations of Remedy
Datacover, Inc. warrants that the goods sold hereunder meet Datacover, Inc.'s specifications and are adequately contained, packaged, and labeled and conform to the promises and affirmations of fact made on the product and label. Any disputes arising from this agreement shall be brought in the 52nd District Court of the State of Michigan. It is agreed that in the event of breach of any warranty, the liability of Datacover, Inc. shall be limited to replacing the non-conforming goods upon return to Datacover, Inc. of the unused portion of the non-conforming goods. For the Return and Warranty policy specifics, see Return and Warranty Policy.
Datacover, Inc. shall not be liable for any other damages, either direct or consequential, under any theory of law including, without limitation, contract, negligence, tort, strict liability, or misrepresentation. THE FOREGOING WARRANTIES ARE EXCLUSIVE, AND ARE IN LIEU OF ALL OTHER WARRANTIES (WHETHER WRITTEN, ORAL, OR IMPLIED) INCLUDING WARRANTY OF MERCHANTABILITY IN OTHER RESPECTS THAN EXPRESSLY SET FORTH ABOVE AND WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR APPLICATION.
Datacover, Inc. shall not be liable for prospective profits or special, indirect, or consequential damages, nor shall any recovery of any kind against Datacover, Inc. be greater in amount than the purchase price of the specific material sold and causing the alleged loss, damage, or injury. Buyer assumes all risk and liability for loss, damage, or injury to persons or property of buyer or others arising out of use or possession of any material sold hereunder. In the event that the limited remedies provided by Datacover, Inc. fail of their essential purpose, the parties agree that, notwithstanding that failure, the exclusion of consequential damages shall remain in full force and effect as though the remedies had not failed of their essential purpose.
Please purchase a sample of our papers before ordering in large quantities. Submit a Support Request if you are having problems or have something that is not performing up to your expectations. We will do everything we can to make it right.
Items purchased from the Datacover Clearance Center are sold "as is" without warranty, no refunds, credits, or returns allowed.

Standard Payment Terms
Standard terms are pre-payment by credit card, money order, or wire transfer. The default payment terms for all purchases is Payment in Advance. The Customer's Account or Card may be charged at the time of the purchase, before the items are shipped. Should any item be out of stock the Customer will be notified and is entitled to a Partial or Full Refund for backordered items before the item is shipped. Once the product is shipped our standard return policy applies. As a general rule Datacover will not ship any items before payment is confirmed and received in full in our Account. We accept Visa, MasterCard, American Express, Discover from anywhere around the world. All money orders must be in US funds and drawn against a US Bank. Orders paid by credit card, will only be shipped to the Billing address of the card holder.
For school systems, Universities, large corporations and Government agencies we will accept purchase orders. We must have an official, approved & signed, copy of the PO faxed or mailed to us before we can ship. Terms on shipments against a purchase order are Net 30, FOB Pontiac, MI. If granted Net 30 terms, we will not ship a second order until the first order is paid in full. If payment is not received within the allotted 30 days, then the Net 30 terms will be suspended on subsequent orders.
All fees and monies deducted by the sending and receiving banks during a wire transfer are the responsibility of the customer. Shipment of goods will not be made until the full amount required is received in the Datacover bank account.
Foreign orders exceeding $500 must be paid by wire transfer only. See article on Foreign Orders for additional Terms and Conditions.
We reserve the right to discontinue any offer at any time and change our prices without notice.

Foreign Orders
We ship our products all over the world. However, there are some countries we do not ship to. These include Afghanistan, Pakistan, Mexico, Columbia, Nigeria, Iraq, Iran, and remote areas that the Post Office will not deliver to. The normal carrier is the US Postal Service. FedEx, UPS, DHL, AirBorne and other carriers are available on request, provided the customers account is used.
Packages shipped via Post Office Priority Mail International, can get stuck in Customs, or lost in transit. If this happens, Datacover will initiate an inquiry with the Post Office. These inquiries, can not be initiated for 30 days after the date of shipment. If the package is lost and not recoverable, Datacover will reship a duplicate package only if the customer agrees to pay in full, including shipping, for the second package. This is because there is no way to track a Priority Mail International package using the Post Office. We strongly advise all customers to use Global Express Mail or another carrier (with customer account number) to ship foreign packages. We do not invoice you for duty or taxes, they are your responsibility. If you request it, we will mark the package with the lowest price allowed and mail the invoice to you. Sometimes this helps reduce the duty and taxes.
Packages going to South America, Central America, Asia, Russia, India and the Mid East are sometimes insured or registered. This is to make sure that they arrive with out being diverted or confiscated. It may take a few days longer, but it is safer.
Shipping cost depends on the weight and size of the package. The cost for Priority Mail International and Global Express Mail will be calculated by the website. For other shipping costs, email us for a quote. Find the item you need, click on it. The weight will appear on the right side of the screen. Then calculate the weight of the package, add about 0.5 pound for the box. Next go to our SHIPPING COST page and use the USPS "US Postal Services rate calculator", UPS website, FedEx website, or the website of your choice for foreign shipments.
For orders over $500 US, we require that the funds be wire transferred to our bank. Please email or call for the bank routing and account numbers.
All foreign orders paid by credit card must have the same billing and shipping address. We will not ship to one country and bill to another. There is too much credit card fraud out there. If this is a problem for you, we will accept payment by wire transfer to our bank. Email us for the bank routing numbers.

Order Acknowledgement
When you press the "Process Order" button on the Shopping cart order form, you get back an immediate email confirmation that we have received the order. Print a copy of this for your records. If you don't get this email message, then something is wrong, try again. Please don't send us multiple orders for the same item. If you do get the confirmation page, please don't call or email us to see if we received the order, we have it. Be careful to use the correct email address on the order form, it is vital.
If you didn't include your correct email address in the order you will not get an email confirmation of shipment. Sometimes when we are experiencing a large volume of orders, the acknowledgement can get delayed for an extra day.

Taxes & Duties
The only tax we add to an invoice is Michigan Sales Tax. If you are not a resident of Michigan, there is no sales tax added to your order.
On Foreign orders we do not add Duty, VAT or GST to the invoice. This is your responsibility. Each country is different.
On Foreign orders, when using a carrier other than the Post Office there will normally be brokerage fees in addition to the tax and duty. This is your responsibility.

Privacy Statement
Datacover Inc has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website:
We use your IP address to help diagnose problems with our server, and to administer our Website. This site contains links to other sites. Datacover Inc is not responsible for the privacy practices or the content of these other websites.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their shipping address and email address) and financial information (like their billing address and email address). Contact information from the order form is used to send orders to our customers, and to send a periodic newsletter, if the customer has requested it. Financial information that is collected is used to bill the customer for products and services. This information will only be provided to our credit card processing company for credit card orders, and will not be provided to other third parties.
We use other third parties, such as a credit card processing company (example: PayPal or require billing address, email address and financial information to process a transaction) or warranty programs (example: Norton Shopping Guarantee requires your email address for protection enrollment). When you place an order, we will share your personal information only as necessary for the third party to provide that service.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Our order form and all the information is gathered on a secure server using 256 bit encryption.
The personal information provided on each order updates the previous information. The user has the option of of changing and modifying account information previously provided via the My Account link at the bottom of every page.

Internet Security
Our checkout form is secure. This page has the closed padlock indicating that everything coming and going is encrypted. No one can eves drop on what you are doing and they can not intercept your credit card number. We are encrypted with 256 bit technology the same as used by ATM machines and banks.
There is a great deal of concern about sending credit card info across the Internet. Our order form is "Secure". Before the information leaves your computer it is encrypted using a 256 bit algorithm with Secure Socket Layer technology. It works with all browsers, including MSIE, FireFox, Netscape, Safari, Opera and others. This makes it impossible for anyone to intercept your credit card info. It is more secure than giving your card info over the telephone. Note, the foreign versions of Microsoft Internet Explorer and Netscape only use 40 bit encryption. This is also quite safe. America On Line, uses the MSIE features.
Watch for the "Security Key" or "Locked Padlock" at the bottom of your screen. When it is solid or locked this tells you that your transactions are being encrypted for security. You may also get a browser message saying you are entering and leaving a secure area. These can be turned off if desired on your Browser preferences.
Our shopping cart uses Cookies for your protection. We set a Cookie on your hard drive when you are using our shopping cart to prevent others from using the same shopping cart. Many e-commerce systems on the Net leave this as an opening for hackers, we do not. You must have Cookies enabled on your browser (see preferences or options on browser software) or our shopping cart will not work properly. All that is in the Cookie we set is a random number representing your shopping cart. It is not an invasion of your privacy, it is strictly for your protection. We do not use it for anything else.
All email leaving or entering our server is checked for Virus's. Granted, not all virus detection schemes are totally foolproof, but we do our very best to make sure that we do not receive or transmit virus laden messages or attachments. To be safe, scan all email for virus before opening. Keep your virus definitions up to date, and if you use Windows as your operating system, run Windows Update frequently. If you use AOL, MSN, Yahoo, or Google email, you must make sure your virus scanning software is checking all incoming email. These services, in particular, may let a virus slip through your defenses you think you have in place.

Price Changes
Datacover Inc reserves the right to change prices on its products and services at any time, with out notification to the customers. Prices may change when put on sale or when underlying costs, which are not within our control, change or for any other reason deemed necessary by management. If a price is increased or decreased, there is no price guarantee in place. The price charged will be the price advertised or shown on our website at the time of purchase. No refunds, rebates, or grand fathering of lower prices will be offered.

Datacover, Inc.     2638 Lapeer Rd.     Auburn Hills, MI 48326     844-875-4076     Copyright 1994 - 2024     All Rights Reserved

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